A coffee solution should not only function smoothly, but also make everyday life easier, allowing our customers to focus on what matters most and enabling pleasant encounters with enjoyable coffee moments. This is precisely the challenge posed to UCC by the hospitals and nursing homes of the Ensemble Hospitalier de la Côte.
A Customer with High Demands
The Ensemble Hospitalier de la Côte (EHC) is a network of hospitals and nursing homes that places high demands on quality and flexibility. This also applies to coffee. The various facilities serve a large number of employees, patients, and guests every day in their cafeterias and on the floors.
The Challenge: A Coffee Solution for a Wide Range of User Groups
The key challenge for our team was to offer a coffee that would appeal to the tastes of all EHC employees and visitors, while also offering attractive value for money.
The particular complexity of the project arose from the diverse user group and the diverse requirements for coffee provision: from the self-service cafeteria to badge-based payment systems to room service. This type of challenge was nothing unusual for our coffee specialists, as UCC already had extensive experience with similar projects.
Our method: Listen, understand, and then implement
It is particularly important for our employees to precisely address the individual needs of each facility. Based on the experience of the Ensemble Hospitalier de la Côte (EHC) regarding local coffee consumption, as well as the expertise of UCC experts, the coffee offerings were specifically tailored to the respective locations and their requirements.
Different coffee varieties and roasts, as well as different UCC coffee machines, were used, each optimally tailored to the specific requirements. This customized approach enabled the customer's technical and taste requirements to be perfectly met.
What our customers say about us
The reliability and quality of UCC's diverse products and services impressed me, as did their team and their willingness to help. I was particularly pleasantly surprised by the broad product range and the comprehensive expertise with which UCC addressed our specific requirements.
- Cyril Létra, Head of Catering, Hotel Services, Reception, Admissions and Mobility at the Ensemble Hospitalier de la Côte (EHC)
The result? A long-term collaboration
The result of this collaboration is reflected in the long-standing loyalty of Cyril Létra and his team, as well as in the continuous expansion of our partnership with EHC, including through the expansion of coffee offerings at the various facilities.
With UCC, the Ensemble Hospitalier de la Côte (EHC) has a reliable, central contact for the entire coffee solution, one they can rely on at all times. This not only simplifies and accelerates collaboration, but also ensures smooth and efficient care, which UCC ensures at all times.