Many companies want to offer their guests and employees high-quality coffee at all times without having to worry about technology, service, or logistics. Reliability is crucial, especially in fast-paced environments with multiple locations: the coffee machines must run smoothly, the quality of the coffee must be right, and the effort involved should be minimal.
High costs and unsatisfactory quality
Customers often struggle with inconsistent coffee quality, frequent machine breakdowns, and complex supplier structures. Different suppliers for machines, beans, and service mean a high level of coordination, unclear responsibilities, and avoidable costs.
This affects businesses in a wide range of industries: from restaurants and hotels to offices and healthcare facilities to educational institutions, convenience stores, gas stations, train stations, and airports.
Our method: Identify the problem, develop a solution, and implement it
Analysis and consultation: Our employees evaluate the location, the number of guests and the specific requirements of the business. This results in an individual plan that defines the optimal combination of machine, coffee and service and tailors it to the target group, size of the business and usage.
Implementation: The coffee machines are installed by our team of technicians in collaboration with leading manufacturers such as Thermoplan, precisely calibrated, and adjusted for daily operation. The customer then selects the appropriate coffee from a range of brands roasted in Switzerland.
Training and support: In collaboration with our coffee experts, employees learn how to operate the machines optimally and maintain consistently high coffee quality. Regular maintenance visits and digital remote monitoring ensure smooth operation and minimize downtime.
Individual service: Customers are free to choose their service level: from full-service leasing and individually tailored maintenance plans to pay-per-cup models or the purchase of machines with a service contract. This means that the coffee supply remains scalable at all times and is precisely tailored to daily requirements.
What our customers say about us
"Everything works smoothly. Thanks to the 'Total Coffee Solution,' we have been able to make our processes more efficient. The reliability of the machines and the fast service also make a difference."
The result? Higher quality and less downtime
On average, customers report 20 to 30% fewer service interruptions, higher customer satisfaction, and increased coffee sales due to consistent quality and reduced downtime. At the same time, UCC customers benefit from cost savings through bundled service contracts and more efficient coffee consumption. Increasing repeat purchases and improved brand perception contribute to overall profitability. Simplified supplier management and reduced operational complexity allow employees to focus more on customer service.